Live Chat

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Presence-aware Internet Marketing.

Adding Dealer HD's LiveChat's service your site visitors are offered a variety of ways to contact your dealership, including chat, click-to-call, and a phone number. The graphical elements, combined with the availability of multiple convenient communication options, have been shown to increase the number of shoppers that initiate contact with auto dealers by at least 25%.

Intervention Drop In

  • Causes an emotional response and presents a clear call-to-action.
  • Prompts visitors to engage with your dealership's Sales Department.
  • Presented only when salespeople are available.
  • Website visitors can be presented with the option to Click-To-Call or Instant Message your available Sales Staff
  • Fully customizable designs and settings.
  • Dynamic HTML creates eye-catching call-to-action.

Visual Presence Indicators

  • Salesperson availability determines whether button appears.
  • Different images for online and offline.
  • Library of stock buttons to choose from.
  • Images can be customized to match website design.
  • Tracking and analytics show which buttons and pages are converting best.
  • Research confirms that these button, or icons, stimulate higher response rates.

Instant Messaging

  • LiveChat features a branded, browser-based IM client that instantly connects a site visitor to a salesperson.
  • Personalized with name and picture of sales person to build trust.
  • Fully browser-based - no special software is needed.
  • Chat sessions are recorded and trascripts are sent via email to your Dealership.
  • Transcript and lead details can be automatically fed to CRM system via standard XML format.
  • Reporting is fully integrated with all communication types.

Click To Call

  • Buttons can be placed standalone within web page or integrated within IM client.
  • Prompt form captures phone number for customer.
  • Instant conference call bridges site visitor to sales person.
  • Configurable whisper so your dealership knows why and where the call originated from.
  • All conversations can be recorded.
  • Reporting is fully integrated with all communication types.

Active Email

  • Capture standard contact lead information.
  • Presence-aware features guide a site visitor submitting a form to enter into an interactive conversation via phone or IM if an advertiser sales representative is available
  • Reporting is fully integrated with all communication types.

Form To Phone (F2P)

  • Automatically initiating phone contact between a sales person and the visitor who filled out the form.
  • As soon as a site visitor clicks submit, the merchant receives an automated call with lead information.
  • Instant conference call bridges site visitor to advertiser.
  • Configurable whisper so your dealership knows why and where the call originated from.
  • Reporting is fully integrated with all communication types