The following are a few ‘best practices’ account managers at Dealer HD like to use as guidelines to maintain our unparalleled customer service.

Always greet your Clients with a friendly smile.  This can be just in the tone of your voice or actually a physical smile if you’re in person.  Admit it, no one wants to be greeted by Oscar the Grouch.

Listen.  There is a fine line between listening and hearing.  Don’t just hear what the Client has to say, listen to what they’re telling you.  It may be a very important emergency, or it may be how their day is going-nonetheless, you need to listen and give them your complete attention.

Give feedback.  This goes hand in hand with listening.  After you’ve listened to what the Client has to say, let them know that you are aware of the problem and give them a preview of the next step in the plan of action.  You don’t want to leave a Client hanging, not sure of what’s going to happen next.

Keep the Client updated.  Don’t forget this one-it’s a biggie.  It’s an excellent practice to get in the habit of keeping everyone ‘in the know’ and updating the Client on the progress of the situation and where everyone is at with the project.  It reassures them that you’re taking care of it and may help them relieve some stress, too.

Follow up.   Once the task is completed, it’s pertinent to follow up with the Client.  This is important so that both parties are aware that the problem has been completely taken care of, and that everything is functioning as intended.

Ask if there is anything else you can do to help.  This one is pretty self-explanatory.  That’s what we’re here for…so let us know if you need anything else. 

1. What are the benefits of hosting our site with Dealer HD?
   Dealer HD prides itself in personalized client attention.  We maintain web services that make your site competitive while providing a level of customer service that is unparalleled in the industry.
2. How do I know I’m getting the best web product on the market?
   We work hard at Dealer HD to continually advance and evolve your website products and services so that they move with the natural flow of technology.
3. Is there is a set-up fee for new sites?
   No, there is no design or set-up fee with any Dealer HD website.
4. How long does it take to get a new site up and running?
   It typically takes us 2 weeks to get a proof to clients once we have a working inventory file.
5. How long does it take to get changes made to the site?
   We ask that you allow us 48 hours to complete your site changes.  In most cases we can make your changes faster but want to allow ample time.
6. Who should I call with problems or questions?
   Each client is assigned one point of contact who can answer all of your questions and take web change requests.  Your personal account manager will be just as familiar with your site as you are.
7. Do I need to sign a contract?
   No, we don’t require a contract for our site services.
8. How much of the website is in my control?
   All content sections, inventory, specials, coupons, leads and auto responses are available to you in the Dealer HD RIMS Admin.  And your account manager will give a detailed training…for FREE!
9. Will my site work in all web browsers?
   Definitely.  We’re one of the few web providers that ensure your site displays correctly and functions properly in all browsers.
10. Will Dealer HD help boost our rankings on search engines organically?
    Dealer HD has a dedicated SEO team ready to assist you with optimizing your web site.  Your account manager will work hand in hand with our SEO team to accomplish your desired results.