Always greet your Clients with a friendly smile.  This can be just in the tone of your voice or actually a physical smile if you’re in person.  Admit it, no one wants to be greeted by Oscar the Grouch.

Listen.  There is a fine line between listening and hearing.  Don’t just hear what the Client has to say, listen to what they’re telling you.  It may be a very important emergency, or it may be how their day is going-nonetheless, you need to listen and give them your complete attention.

Give feedback.  This goes hand in hand with listening.  After you’ve listened to what the Client has to say, let them know that you are aware of the problem and give them a preview of the next step in the plan of action.  You don’t want to leave a Client hanging, not sure of what’s going to happen next.

Keep the Client updated.  Don’t forget this one-it’s a biggie.  It’s an excellent practice to get in the habit of keeping everyone ‘in the know’ and updating the Client on the progress of the situation and where everyone is at with the project.  It reassures them that you’re taking care of it and may help them relieve some stress, too.

Follow up.   Once the task is completed, it’s pertinent to follow up with the Client.  This is important so that both parties are aware that the problem has been completely taken care of, and that everything is functioning as intended.

Ask if there is anything else you can do to help.  This one is pretty self-explanatory.  That’s what we’re here for…so let us know if you need anything else.