Presence Aware Live Chat
Live Chat Features:
- Presence aware technology – icons are only present when you and your staff are available to chat. Keeping customers from waiting for a response.
- Full website integration – the chat technology is built into our Dealer HD websites allowing streamlined chat without interrupting the online shopping experience.
- More Options – display drop-in chat invitation, click to call, click to email and click to chat. Letting customers come to you.
- Send to CRM – send the contact information received via chat directly into your CRM to add customers to your database with just one click.
- Go Mobile – don’t be limited to your desk, connect live chat to your mobile phone or iPad and you can answer chats on the lot.
- Get Your Stats – full reports on chat response time and answered/unanswered chats are available as well as full transcripts of all chats